The AI receptionist that answers every clinic call, 24/7.
Auria answers your phone around the clock in Cantonese, English, and Mandarin - booking appointments, answering questions, and making sure your clinic never misses a patient.
Backed by HKUST and Hong Kong Science & Technology Parks
What your AI receptionist handles
Answers every call, 24/7
No hold music, no voicemail, no missed patients. Auria picks up on the first ring, day or night, and handles unlimited calls at once so nobody waits.
Books & reschedules appointments
It checks your availability, books the slot, reschedules, and confirms - then logs a clean summary of every call so your front desk always knows what happened.
Speaks Cantonese, English & Mandarin
Auria greets each caller in their own language and switches naturally mid-conversation - built for Hong Kong patients, not a generic English-only bot.
Answers patient questions
Opening hours, location, pricing, prep instructions, what to bring - Auria answers from your clinic's own knowledge so callers get accurate replies, never a guess.
Screens and routes intelligently
It understands why someone is calling, handles the routine requests itself, and flags anything urgent so your team only steps in when it truly matters.
Sounds human, not robotic
A warm, natural voice with real conversational timing. Callers get the calm, attentive front-desk experience you'd expect from a top private clinic.
Live in days, not months
Point your number at Auria
Forward your existing clinic line - no new hardware, no phone tree to rebuild. You keep your number.
Teach it your clinic
Hours, services, prices, booking rules, and FAQs. Auria answers exactly the way your clinic would.
Never miss a call again
Auria answers, books, and follows up 24/7. You get a summary of every conversation in your dashboard.
AI receptionist FAQ
What is an AI receptionist?
An AI receptionist is a voice agent that answers your phone automatically, 24/7. It greets callers, answers their questions, books appointments, and routes anything urgent to your team - handling calls in natural conversation instead of a keypad menu, so patients never sit on hold or reach voicemail.
How much does an AI receptionist cost?
Auria's AI receptionist starts at HK$3,000 per month - a fraction of the cost of a full-time front-desk hire, with no sick days and no calls missed after hours. Pricing scales with call volume; you can see the full plans on our pricing page or book a demo for a tailored quote.
Can an AI receptionist book appointments?
Yes. Auria checks your availability, books and reschedules appointments, confirms them with the caller, and logs a summary of the call. It follows your booking rules - notice periods, durations, which services can be booked by phone - so the calendar stays accurate.
What languages does Auria's AI receptionist speak?
Auria answers calls in Cantonese, English, and Mandarin, and switches languages naturally within a single conversation. It is built for Hong Kong clinics, so patients are greeted and helped in the language they are most comfortable with.
Does the AI receptionist work 24/7?
Yes. Auria answers every call around the clock, including nights, weekends, and public holidays, and handles many calls at the same time. Every after-hours enquiry is captured, booked, or flagged instead of going to voicemail.
Is Auria suitable for private clinics in Hong Kong?
Auria is purpose-built for Hong Kong private clinics. It speaks the local languages, understands clinic workflows like appointment booking and aftercare follow-up, and is backed by HKUST and Hong Kong Science & Technology Parks. Doctors and clinic managers use it to make sure no patient call is ever missed.
Stop missing patient calls
See Auria answer a live call in Cantonese, English, or Mandarin. Book a 15-minute demo and hear it for yourself.
Book a demo