Pricing that grows with your patient list.
Starter
For a single clinic finding its footing with AI.
- 600 voice minutes / month (≈ 240 patient calls)
- Cantonese, Mandarin, English
- Advanced dashboard analytics
- Cal.com calendar integration
- 1 phone number, port-in supported
- Priority WhatsApp support, same-day reply
Right-sized for solo practitioners and one-location clinics.
Professional
For busy clinics and multi-location practices.
- 2,000 voice minutes / month (≈ 800 patient calls)
- All languages
- Advanced dashboard analytics + custom reports
- Custom features built for your clinic
- Custom voice cloning and prompt tuning
- Priority WhatsApp support, same-day reply
Most clinics move here once they cross ~25 visits / day.
Custom
Hospital networks and bespoke workflows.
- Unlimited voice minutes and calls
- Everything in Professional
- Dedicated success manager
- White-glove onboarding with your clinical lead
- Custom EMR / PMS integrations
- On-prem or private-cloud deployment
- PDPO + compliance review with your team
- 99.9% uptime SLA, 24/7 escalation
- Quarterly clinical-voice tuning
For groups with 5+ locations or hospital settings.
No setup fees
Onboarding is part of the price.
Month-to-month
Cancel any time. We earn it monthly.
Real onboarding
5-day human-led launch, not a SaaS wizard.
Included on every plan
Same standard for every clinic.
Cantonese, Mandarin, and English on every call
Clinical red-flag escalation, with rules you write
PDPO-aware data handling, opt-in recordings
Live call dashboard and transcript review
Cal.com booking — Cliniko & WhatsApp on request
Your prompts, your voice, your tone — editable
FAQ
Questions clinics actually ask.
Voice minutes vs. patient calls — which is the real cap?
Voice minutes are the actual cap. The patient-call number is an estimate based on a 2.5-minute average call — most aftercare and rebooking calls land between 1.5 and 3 minutes. Short calls just give you more of them.
What happens if we go over our minutes?
Nothing breaks. Caps are soft. We'll flag overage in the dashboard and bill the difference at HK$6 / extra minute on Starter, HK$4 / extra minute on Professional. Most clinics don't hit it; if you do twice in a row, we recommend you move up.
Can we switch between Starter and Professional later?
Yes, any time. Upgrades take effect immediately and we prorate. Downgrades take effect on the next billing period.
What's the onboarding like?
Five business days. Day 1 we capture your voice, tone, and SOPs. Day 2–3 we draft and review prompts with you. Day 4 we run shadow calls. Day 5 you go live, supervised. We don't ship until you sign off.
Do you really speak Cantonese well?
Yes — Auria is built Cantonese-first for Hong Kong clinics, and is comfortable code-switching to Mandarin and English mid-call. Professional adds Malay, Tamil, Hokkien, Teochew, Hakka and Shanghainese on request. Listen to a live sample on the demo page.
Where is patient data stored?
Call audio and transcripts are stored in Singapore (AWS ap-southeast-1) by default. Professional clinics with stricter compliance can request private-cloud or on-prem deployment with a PDPO review.
Still figuring out which plan fits?
Tell us about your call volume and your staff bottleneck. We'll tell you honestly which plan to start on — or whether to wait.